Corporate > Jobs at L-Soft > Bethesda, Maryland > Support Engineer

Jobs at L-Soft: Support Engineer

L-Soft international, Inc., has an opening for a service-minded, ambitious support engineer interested in working on all aspects of product and service support in a small company with offices in four countries. L-Soft publishes two major software applications, LISTSERV and LISTSERV Maestro, used by universities, agencies, organizations and corporations worldwide, either licensed by our customers on-premises or via L-Soft's cloud hosting.

Qualifications:
Applicants must have a four-year technical degree; be well versed in email protocols and standards as well as Windows and Unix system administration, including IIS and Apache; and demonstrate written and spoken fluency in English. Knowledge of databases, LDAP, programming languages and other network protocols would be a plus. As this is an in-office position, applicants must reside in, or be willing to relocate to, the Washington, DC, area.

Personal Skills:
Attention to detail; quality focus; not afraid of complexity; able to prioritize and handle a workload with peaks and troughs without losing focus; superior analysis and problem-solving skills; "can-do" attitude.

Compensation:
$40-70k (see below); Healthcare; 401(k) with matching; free high-standard, on-premise gym; free parking.

Tasks (Junior Support Engineer):

Provide Level 1 email and telephone support to both product (on-premise) and hosting (cloud) customers
Take ownership of support tickets and ensure prompt, accurate and thorough resolution
Escalate to Level 2 as necessary while retaining ownership of the ticket
Proactively notify Support Manager of any customer satisfaction issues
Set up new hosting customers and configure services to their requirements

Optional Tasks (Support Engineer):

These tasks may be added to the position for additional compensation depending on skills and prior experience and represent the position's short-term growth potential.

Provide Level 2 email and telephone support to both product (on-premise) and hosting (cloud) customers
Escalate to Development or Consulting as necessary while retaining ownership of the ticket

L-Soft is the maker of LISTSERV^®, the original email list management software created in 1986 by Eric Thomas. The company has offices in Maryland, Sweden, Germany and the UK. L-Soft offers a friendly, business casual environment with a competitive benefits package.

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